SIM Actions

You can perform different actions on single or multiple SIMs from the SIMs module. You can also perform SIM actions on a single SIM displayed in the SIMs Info Page.

Single SIM Actions

A description of the actions for a single SIM is provided in this table.

Action Description
Top up Top-up the SIM with additional Data, SMS or money quota, depending on the SIM’s assigned Billing Plan. Topping Up changes only the quotas of the current billing cycle. It does not change the quotas defined in the Billing Plan.
  • Only SIM child accounts can be topped-up.
  • You can top-up multiple SIMs at the same time only if they all have the same Billing Plan.
  • If a SIM has multiple plans attached, you can top up only one plan at a time (by selecting the plan
  • You cannot top-up SIMs that do not have an attached Billing Plan.
Change alias Give a SIM an alias or edit an existing alias to facilitate searching for this SIM in this and other modules (from the Search SIMs field).
Details Opens the SIM Info page for additional SIM information
Move Move the SIM to a different account
Reload SIM This action is performed on a SIM that may experience registration and/or connectivity issues with the current connected mobile network. Click this action to manually send a cellular network “Cancel Location” command to the SIM. The SIM will try to reregister to the mobile network.
Labels Attach a label to this SIM; you can attach an existing label or create a new label and attach it
Suspend Change the SIM state from Active to Suspended, in which the SIM cannot register to the network. This option is applicable only for an active SIM.
Activate Change the SIM state from Suspended to Active, in which the SIM can register to the network. This option is displayed only for a suspended SIM.
Send SMS Send Text SMS to the device.
Manage Plans Opens the Manage Plans tab in the SIMs Info page that lists all Billing Plans attached to this SIM and allows you to:
  • Attach new Sell plans to this SIM
  • Detach plans from this SIM
Attach Plan Attaches the SIM to a new Billing Plan.
  • Only Sell plans can be attached
  • Only SIM child accounts can be assigned to a new Billing Plan.
  • You can change the plans of multiple SIMs at the same time only if they all have the same Billing Plan (see below).
Detach Plan Detaches the SIM from a Billing Plan it now belongs to. If you detach a SIM from a pre-paid (Money or Usage) Billing Plan in the middle of a billing cycle, the SIM is still charged over the entire billing cycle. When you detach a SIM from a Billing Plan, and no other Billing Plans are attached, the SIM can no longer use connectivity services; connectivity is restored when the SIM is reattached to a Billing Plan.

Multiple SIM Actions

A description of the actions for multiple SIMs is provided in this table.

Action

Description

SIM Activate

Change the SIM state from Suspended to Active, in which the SIM can register to the network,

Top up

Top-up the SIM with additional Data, SMS or money quota, depending on the SIM’s assigned Billing Plan. Topping Up changes only the quotas of the current billing cycle. It does not change the quotas defined in the Billing Plan. Notes:
  • Only SIM child accounts can be topped-up.
  • You can top-up multiple SIMs at the same time only if they all have the same Billing Plan.
  • If a SIM has multiple plans attached, you can top up only one plan at a time (by selecting the plan)
  • You cannot top-up SIMs that do not have an attached Billing Plan.

Move

Move the SIM to a different account. You can move multiple SIMs at the same time only if they are all in the same account.
Reload SIM This action is performed on a SIM that may experience registration and/or connectivity issues with the current connected mobile network. Click Reload SIM to manually send a cellular network “Cancel Location” command to the SIM. The SIM will try to reregister to the mobile network.
Labels

Attach a label to this SIM; you can attach an existing label or create a new label and attach it

Suspend

Located under Action Menu. Change the SIM state from Active to Suspended, in which the SIM cannot register to the network

Attach Plan

Located under Action Menu. Attach the SIMs to a new Billing Plan.

  • Only Sell plans can be attached.
  • Only SIM child accounts can be assigned to a new Billing Plan.
  • You can change the plans of multiple SIMs at the same time only if they all have the same Billing Plan.
Detach Plan

Located under Action Menu. Detach the SIMs from the Billing Plan they now belong to. If you detach a SIM from a pre-paid (Money or Usage) Billing Plan in the middle of a billing cycle, the SIM is still charged over the entire billing cycle. When you detach a SIM from a Billing Plan, and no other Billing Plans are attached, the SIM can no longer use connectivity services; connectivity is restored when the SIM is reattached to a Billing Plan.

SIM Info Page Actions

A description of the actions available in the SIMs Info page is provided in this table.

Action

Description

Top up Top-up the SIM with additional Data, SMS or money quota, depending on the SIM’s assigned Billing Plan. Topping Up changes only the quotas of the current billing cycle. It does not change the quotas defined in the Billing Plan.
  • Only SIM child accounts can be topped-up.
  • You can top-up multiple SIMs at the same time only if they all have the same Billing Plan.
  • If a SIM has multiple plans attached, you can top up only one plan at a time (by selecting the plan)
  • You cannot top-up SIMs that do not have an attached Billing Plan.
Change alias Give a SIM an alias or edit an existing alias to facilitate searching for this SIM in this and other modules (from the Search SIMs field).
Move Move the SIM to a different account,
Reload SIM This action is performed on a SIM that may experience registration and/or connectivity issues with the current connected mobile network. Click Reload SIM to manually send a cellular network “Cancel Location” command to the SIM. The SIM will try to re-register to the mobile network.
Labels Attach a label to this SIM; you can attach an existing label or create a new label and attach it
Suspend Change the SIM state from Active to Suspended, in which the SIM cannot register to the network. This option is available only for active SIMs.
Activate Change the SIM state from Suspended to Active, in which the SIM can register to the network. This option is available only for a suspended SIM.
Send SMS Send Text SMS to the device.