Data Retention Policy

The data retention policy is as follows:

• Available Data: Six months after being recorded, data is archived and requires a special request from Platform Customer Support to be retrieved.

• Archived Data: 24 months after being recorded, data is deleted permanently from the archive and can no longer be retrieved.

Data-Retention Categories

There are three categories of data retention:

• Available Data (Online Data) : Historical data that is available and can be retrieved and viewed directly from the Portal and Public API interfaces.

• Archived Data (Offline Data): Historical data that is not available from the Portal and Public API interfaces; this data can be retrieved by a formal request to the platform Customer Support team.

• Deleted Data: Data that has reached its retrieval expiration date and has therefore been deleted permanently from the CMP databases and can no longer be retrieved.

Data Archiving

The data-retention policy is applicable for all Detail Records (DRs) and for the data used to create the reports generated by the system.

Recommendations for Retaining Data

It is strongly recommended that you regularly export and locally archive all of the required reports of your accounts and sub-account````s. It is recommended that perform this activity on a monthly basis.