Support
Where do I go to get help?

Knowledgebase Resources

Detailed help can be in the online floLIVE Knowledge Base.

Support Tickets

You can also open a Support ticket or track the status of open tickets here: Support - Ticketing. If you do not have a Ticketing Account, contact your sales representative.

Additional Info

New customers can contact us at: https://flolive.net/connect/.

What information must I provide to the floLIVE Support team to start troubleshooting?

Do the following:

  • Provide the ICCID,device type

  • Describe the expected behavior

  • Provide the location

  • Describe the issue

What is Flolive availability?

floLIVE is available 24 / 7.

Where can I find a cover map?

Since floLIVE works with many operators globally, there is no "coverage" map available.

the Rates and Fees in the floLIVE Portal to find the operators supported in each country; the operators' websites to search for their coverage maps.